Privacy Policy

Last Updated: November 9, 2026

At Legal Touch Borrower Defense ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information. By using our services, you consent to the practices described in this policy.

1. Information We Collect:

We may collect the following types of information when you interact with us:

• Personal Information: This includes your name, contact details, and other information you provide to us when using our services or contacting our customer support.
• Financial Information: When necessary for processing payments or providing financial assistance, we may collect payment card information, billing address, and other relevant financial details.
• Communication Data: We may collect information from your interactions with us, such as emails, chat messages, or telephone conversations.
• Website Usage Data: We may collect data on your interaction with our website, including IP addresses, browser type, pages visited, and other browsing information.

2. How We Use Your Information:

We use the information we collect for the following purposes:

• Service Provision: To provide our services, including processing claims, offering document preparation assistance, and responding to your inquiries.
• Communication: To communicate with you, send updates, and respond to your requests.
• Payment Processing: To facilitate payments, refunds, and financial transactions as needed.
• Legal Obligations: To comply with legal requirements and obligations.

3. Information Sharing:

We do not share your personal information with third parties outside of Legal Touch Borrower Defense, except in the following circumstances:

• Legal Requirements: When required by law or legal proceedings, we may share information with relevant authorities.
• Service Providers: We may engage third-party service providers to assist with specific tasks, such as payment processing, but they are only provided with the information necessary to perform their services.

Text Message (SMS) Program:

Legal Touch Borrower Defense, operated by Sales Key LLC, runs a text message (SMS) program for people who choose to opt in. Legal Touch Borrower Defense is not a law firm. The program sends transactional messages about your own student loan case.

Message types: case updates, document requests, appointment reminders, and replies to your inquiry. We do not send marketing or promotional texts through this program.

How you opt in: by checking an optional, unchecked SMS consent checkbox on our website forms, or by saying yes when our receptionist asks on a phone call. Consent is not a condition of purchase.

Message frequency: varies based on your case activity. Message and data rates may apply.

Opt out and help: Reply STOP to any message to opt out. You will receive one confirmation that you are unsubscribed, and no further messages after that. Reply HELP for help, or call (800) 261-2946.

Mobile numbers and SMS opt-in data are never shared with or sold to third parties or affiliates for marketing or promotional purposes. We do not rent them either. Information collected for text messaging is used only to send you messages about your own case. We may share it with service providers who help us deliver messages, and they may not use it for any other purpose.

Cookies, Tracking and Analytics:

We use cookies, pixels, and similar tracking technologies on defenseclaims.com to operate the site, measure traffic, improve our services, and understand how visitors find us. These tools may set first-party or third-party cookies and collect device and usage data such as IP address, browser type, pages visited, and referral or advertising identifiers.

As of November 9, 2026, the tracking and analytics scripts loaded on our site include:

• Google Analytics 4 (measurement ID G-GWL763GP4R) for website analytics.
• Google Ads conversion and call-tracking tags (AW-11387308631 and AW-11420136540) for advertising measurement.
• TikTok Pixel (pixel ID CN9OT5RC77U812BT282G) for advertising measurement.
• HubSpot tracking script (portal 44668131) for CRM and marketing analytics.
• Tidio chat widget for live chat support.
• First-party source capture (/assets/js/lt-source.js) that stores advertising and UTM parameters in the browser so forms can attribute how you found us.

We do not currently load a Meta (Facebook) pixel on this website. Third-party providers process data under their own privacy policies. We do not sell personal information. You can limit or disable cookies in your browser settings (for example, by blocking third-party cookies or clearing site data). Some site features, including chat and form attribution, may not work fully if cookies are disabled. You may also use industry opt-out tools such as the Network Advertising Initiative or Digital Advertising Alliance consumer choice pages where available.

4. Your Choices:

You have the right to access, correct, or delete your personal information held by us. You can also opt out of receiving marketing communications from us.

5. Data Security:

We implement security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

6. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. The most recent version will be posted on our website with the updated date.

7. Contact Us:

If you have questions, concerns, or requests regarding your privacy or this policy, please contact us at:
Sales Key LLC dba Legal Touch Borrower Defense
641 E San Ysidro Blvd Num B3328, San Ysidro, CA 92173
Phone: (800) 261-2946
https://defenseclaims.com/contact